Customer Protection

Understand before you commit

The financing structure, obligations and agreed terms are disclosed before commitment. Ask the OSOB team to explain anything you do not understand before entering an agreement.

Responsible assessment

The application is assessed for eligibility, affordability and the proposed financing need. Sending an enquiry does not guarantee approval.

Sharia-aligned structures

No conventional interest-based lending. Eligible financing is structured around real assets, goods or productive economic activity. Products and contracts operate within OSOB’s Sharia governance framework.

Protect your information

Do not send passwords, account details, identity documents or sensitive financial records through the public website form. Discuss the appropriate channel with OSOB before sharing documents.

Questions, support and complaints

If you have a question or complaint, contact OSOB at info@osobmfi.com, +252 619 979 715 or +252 613 888 715. You can also visit Orfane Tower, Taleex, Hodan District, Mogadishu, Somalia.

Describe the issue and how the team can contact you. Ask OSOB for the customer protection policy and complaint-handling process applicable to your arrangement.